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Returns & Warranty Information

 

The Return Shipping costs are on us, mate.

GOOD NEWS! We are now offering FREE Return shipping with Prepaid UPS shipping labels.

You can return Icebreaker that you purchased directly from icebreaker.com as long as it is unworn, unwashed, and in the original packaging. This may be returned for a refund or exchange for any reason within 365 days from the ship date.

  1. For registered users please select Sign In and login to your account. For non-registered users please select Sign In, scroll down to "Order Lookup / Return a Product" and enter your PO number from the packing slip (IB-US-XXXXX) and your billing zip code.
  2. Select Orders/Returns to view your Order History.
  3. Select “Return items” on the order you wish to return.
  4. Print out your PREPAID UPS RETURN SHIPPING LABEL (or as an option you can have it sent to you via email for printing at a later date).
  5. Pack your completed, printed On-line Authorization Request along with the return items in their original packaging.
  6. Print and attach the Prepaid Return Shipping Label, shipping to:

    Icebreaker.com — Returns
    C/O Kuehne-Nagel
    2555 USA Parkway #104
    McCarran, NV 89434

  7. To reprint your shipping label select Sign In In and enter your PO number from the packing slip (IB-US-XXXXX *Letters must be capitalized) and your billing zip code in ‘Order Lookup / Return A Product’. Scroll down to Returns and select the underlined RMA Number. If the RMA number is not underlined please contact Customer Service for a new shipping label.
    • Ensure that there are no other tracking labels attached to your package.
    • Fold the printed label at the dotted line. Place the label in a UPS Shipping Pouch. If you do not have a pouch, affix the folded label using clear plastic shipping tape over the entire label. Take care not to cover any seams or closures.
    • Drop-off: Take this package to a UPS location, to find your closest UPS location visit www.ups.com and select Drop Off Locator.

We recommend you keep a copy of the tracking ID for your package. Icebreaker is not responsible for lost return shipments.

Please reference your RMA number when you correspond with us.

Return via an Icebreaker Store:

You can return your Icebreaker purchased on Icebreaker.com to any of the US Icebreaker Touch Lab stores. Click here for store locations in Portland, New York, San Francisco, and San Jose. Please bring a copy of your Order Confirmation (receipt) with you for the return to be processed in store. The Order Confirmation was displayed when you originally placed your order, but if you don’t have a copy of it handy you can find and print it in one of the following ways:

  1. Print a copy of the Order Confirmation email message that was sent to you immediately following checkout.
  2. Print a copy of your Order Confirmation via the Web by viewing your Order History and selecting the order you need to return.

More Details...

  • Product can be returned within 365 days of the ship date, but must be unworn, unwashed, and in the original packaging.
  • Refunds will be issued based on the original form of payment.
  • Exchanges are for alternate size / color of same style only.
  • All Returns and Exchanges must be arranged through our Online Return Authorization Request at www.icebreaker.com.
  • We reserve the right to limit returns.
  • We cannot accept C.O.D.
  • You must include a return address during the Online Return Authorization Request process if it is different from the original shipping address.
  • All refunds will be credited to the payment form used for the original purchase.
  • Exchanges are subject to availability. A refund will be processed if the product you requested is unavailable.
  • Please allow 2-4 business days for our warehouse to inspect your return and process your refund or exchange.

lifetime sock guarantee

At Icebreaker we take pride in the quality of our socks and guarantee 100% satisfaction with your purchase. If for any reason you are not completely satisfied with your socks we will provide you with a new pair or a refund. Please visit your original location of purchase to receive your replacement or refund (proof of purchase is required for refunds).

warranty

We will replace your Icebreaker garment within a year of purchase if it has been damaged by faulty fabric, stitching or manufacturing. Please return your garment as soon as possible so we can assess its condition and send you a replacement. Damage that occurs after a year is usually caused by wear and tear.

Please click here for instructions on how to process a warranty request.